Change Management

After completion of this training, your employees will be able to define the key concepts associated with CHANGE as a process, and be able to:

• Understand Change
• Describe how to implement a Change Program
• Identify and overcome Obstacles to Change
• Using the knowledge gained, participants will be able to contribute to effective change in their organization
• Understand the impact of change in the organization
• Understand the requirement for a sound change process within the organization

Coaching & Mentoring

• Understand the basic processes behind coaching & mentoring
• Have the ability to introduce coaching & mentoring into the organization
• Understand the benefits of coaching and mentoring in the organization
• Identify opportunities for coaching and mentoring
•  Understand the nature of the relationships that must be managed in any coaching or mentoring program
•  Use the knowledge for the overall benefit of the organization

Managing Conflict

After completion of this training, your employees will be able to define the key concepts associated with managing conflict and be able to:

• Understand the relationship between conflict and the organization
• Identify sources and types of organizational conflict
• Appreciate different perspectives on conflict within the organization
• Employ various conflict handling strategies and styles
• Identify conflict outcomes to the organization

The Customer Driven Organization

After completion of this training, your employees will be able to define the key concepts associated with the Customer Driven Organization and be able to:

• Understand the vital importance of the customer to any organization
• See the value in having excellent service for both internal and excellent customers
• Identify the factors that can prevent an organization from maximizing customer value
•  Understand how to critically look at the customer service levels and to establish if the organization is truly customer driven
•  Identify different customer types and interact appropriately with them

Stress Management

After completion of this training, your employees will be able to define the key concepts associated with managing stress and be able to:

• Understand stress in the workplace both in terms of organizational costs and how to measure absenteeism and turnover
• Identify organizational influences on stress
• Identify stress and the individual by detailing individual personality profiles
• Detail ‘The General Adaptive Syndrome’
• Manage stress in the workplace

Effective Teamworking

After completion of this training, your employees will be able to define key concepts
associated with Effective Team Working and be able to:

• Identify the main obstacles to effective team working
• Understand the nature of the team formation process  
• Understand the critical components required for a high performance team
• Use these components to build a team that works effectively as a unit where synergy is evident
• Explain the benefits of developing and maintaining effective team working

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